We’re Committed To Your Satisfaction!
Shop with confidence, knowing that your happiness is our #1 priority.
90-DAY MONEY-BACK GUARANTEE
Here at Venacare, we proudly stand behind every health device, topical, and accessory we sell with a generous 90-day, money-back guarantee:
- Try your purchase for 90 days, RISK-FREE.
- Make it a part of your skincare routine.
- Experience for yourself the promised skin rejuvenating and/or self-care effects.
Plus–to maximize your overall results, we invite you to enjoy 60 days of 1:1 Health Consultations with our Venacare experts. During 60 days, you can expect us to go above and beyond to guarantee you experience transitional effects with our products that build your confidence and that make you feel beautiful – and comfortable – in your own skin.
If, for any reason, you’re nothing less than THRILLED with the overall effects on your appearance and your experience with our products, simply call us at +(877) 908-7462 to initiate the return of your purchase with the original packaging within 90 days of purchase to receive a FULL REFUND (minus shipping & handling).
We insist–because your happiness is our #1 priority!
DEVICE WARRANTY
Venacare stands behind every health care device we sell with a one-year warranty. It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.
Email us at hello@myvenacare.com or use our help button in the bottom right of the page to initiate the exchange.
For all refunds, returns, and exchanges, proof of purchase is required.
ORDER CANCELLATION POLICY
Made a mistake with your purchase? Changed your mind or need to alter your order?
Order cancellations and changes can be initiated within 59 minutes of purchase; contact hello@myvenacare.com for assistance.
Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery, we’re unable to cancel your order.
However, you’re welcome to return the package to us unopened, as received, within 7 days of delivery for a full refund minus a restocking fee and any return shipping fees that will be processed within 14 days of receipt with credit applied back to the original method of purchase.
Please contact +(877) 908-7462 to initiate the return.
WANT TO INITIATE A REFUND OR RETURN?
All refunds and returns must be initiated via a phone call to +(877) 908-7462 with our Venacare who will provide the necessary documentation and walk you through the process.
A reminder that all refunds, returns, and exchanges require proof of purchase and proof of product condition via photos.
And the purchased product and packaging (including unused portions of topicals & consumables) must be returned with the documentation provided during your call with our Venacare team within 90 days of purchase.
PRODUCT RETURN CONDITION TO QUALIFY FOR A REFUND
Please note that products must be returned in new or gently used condition with the original packaging to qualify for a refund.
We reserve the right to refuse returns that do not meet the above criteria.
If your return is accepted, your refund will be processed and applied to the original method of payment within 14 days of receipt at our warehouse.
RESTOCKING FEE
Orders that are returned for a refund are subject to a 25% restocking fee. Must be returned to our warehouse. The restocking fee will be taxed in select states.
THE FINER DETAILS ON RETURNS:
A product may be returned for a full refund within 90 days of receiving the order. The refund only applies if the product and its original packaging can be returned in the same condition as when received. The customer will be responsible for associated return costs. We will not take responsibility for returns that may get lost in the mail.
Products are eligible for return if:
- Product was delivered less then 90 days ago
- The product is in the state as it arrived
- The original packaging is in the state as it arrived
- Customer is willing to pay for the shipping cost associated with the return
If an item is damaged during transport, please contact us at hello@myvenacare.com within 90 days of delivery for information about an exchange.
All approved refunds will get processed within 14 days of arrival to the warehouse. The bank transfer might take several days to be visible on your account.
Please contact hello@myvenacare.com if the refund does not appear within 20 days.
To begin the return process, please email hello@myvenacare.com
Our Company Details
30 N Gould St Ste R Sheridan,
WY 82801
UNITED STATES
EIN: 37-2157232
+1 (877) 908-7462
🛑 👉 **Do not return to our office, we'll not receive it.
Contact our customer service team for the correct return address hello@myvenacare.com
